Frequently Asked Questions
Everything you need to know about shopping with Ruze Shoes.
Are all your products authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from official manufacturers or licensed distributors.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all packaging intact. Please visit our Returns Center to start a request.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination and carrier selection.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.